Scan Folder Info

Your Splendid Scans: Guide & Info

Received scans from us via our shared Google Drive folder? This convenient system allows you to access your photos from any device. However, there are some important rules and steps to follow to ensure your photos stay safe.

Important: How the Folder Works

1. Each order has its own folder
Any more work through Splendid will be added to your same named folder under the Job Order Number

2. Ideally, Don't Rename the Folder or any sub folders
These folders are owned by Splendid but shared with you. Our system uses the specific folder name to upload future orders and organisation. If you rename it, our system loses connection and we can't upload your new scans or track down old ones!

3. Temporary Storage
Files are stored online for approximately 12 months. After this, they may be moved to offline storage and we will charge to re-upload the files. You must download your photos to your own device within this timeframe.

4. "Moving" vs "Downloading"
CRITICAL: Please retain from using the "Move" function within Google Drive. Because we retain ownership of the original files, if we delete the files from our end (after 6 months), they will disappear from your drive too, even if you "moved" them.

The only way to safely keep your files forever is to DOWNLOAD them to your device or hard drive.

How to Download (Desktop/Computer)

We recommend doing this on a computer for the best experience.

Option A: Download via Browser (Easiest)

  1. Open the link to the shared Splendid Scans folder from your email.
  2. To download everything (Recommended):
    • Press Ctrl + A (Windows) or Cmd + A (Mac) to select all items.
    • Right-click on any selected item.
    • Choose "Download".
    • Google Drive will compress the files into a zip file and download it.
  3. To download specific folders:
    • Hold Ctrl (or Cmd) and click the folders you want.
    • Right-click and select "Download".

Option B: Google Drive for Desktop

If you have the "Google Drive for Desktop" app installed, the shared folder will appear in your drive. You can simply copy/paste the files from the shared folder onto your computer's hard drive.

Note for large downloads: The compression process might take some time for very large folders. Ensure you have enough storage space on your device.

How to Download (Mobile)

Note: You generally cannot download entire folders at once on the mobile app. You must select files.

iPhone / iPad

  • Open the Google Drive App.
  • Tap the three-dot menu icon next to a folder name or inside a folder.
  • Choose "Select files".
  • Tap each file you want to save.
  • Tap the three-dot menu (top-right) and select "Download".

Android

  • Open the Google Drive App.
  • Tap and hold on a file to enter selection mode.
  • Tap additional files to select them.
  • Tap the Download icon (downward arrow) at the top of the screen.

Downloaded files are typically saved in your device's "Files" or "Downloads" folder.

Negative Retrieval

Don't forget your physical negatives! If you asked for them to be kept (cut and sleeved) come and get them—they are your originals.

  • First 6 Months: Negatives are stored in-store for easy collection.
  • Next 6 Months: Moved off-site. Retrieval incurs a $20 fee.
  • After 12 Months: Uncollected negatives will be destroyed.

Asked to Discard?
If you requested your films to be discarded, we still hold them for 6 months just in case you change your mind. Reply to your email within that time to save them.

Tip: Moving forward, please let us know clearly what you would like done with your processed films when you drop them off or send them in. This helps us reduce waste!